SHOP FAQ
IF YOU HAVE ANY QUESTIONS, FEEL FREE TO EMAIL: SHOP@ANDREWCASSARAMUSIC.COM
CAN I CHANGE MY ORDER?
UNFORTUNATELY, WE CAN’T CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS ALREADY BEEN PROCESSED FOR SHIPMENT, INCLUDING DETAILS LIKE YOUR SHIPPING ADDRESS, BILLING INFORMATION, ITEM, SIZE, OR QUANTITY. WE ALSO CANNOT CANCEL ORDERS AFTER THEY’VE BEEN PROCESSED.
IF YOU HAVEN’T YET RECEIVED SHIPPING CONFIRMATION, WE MAY BE ABLE TO PROCESS AN ADDRESS CHANGE OR CANCELLATION. PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE, SELECT THE APPROPRIATE CATEGORY, AND WE’LL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST!
ALL ORDERS ARE SUBJECT TO OUR RETURN AND EXCHANGE POLICIES. PLEASE NOTE AN ADDRESS CHANGE OR CANCELLATION REQUEST IS NOT GUARANTEED UNTIL ONE OF OUR TEAM MEMBERS HAS CONFIRMED YOUR REQUEST HAS BEEN PROCESSED.
ONCE I PLACE AN ORDER, WHEN WILL MY ACCOUNT BE CHARGED?
IF YOU PLACE AN ORDER ON OUR STORE, YOU WILL BE CHARGED FOR THE FULL COST OF YOUR ORDER IMMEDIATELY. IF YOU SEE ANY ADDITIONAL PENDING CHARGES ON YOUR ACCOUNT, PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR THEM TO REVERSE. IF THEY DO NOT REVERSE AND YOU BELIEVE THERE HAS BEEN A BILLING ERROR, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE.
CAN I PLACE AN ORDER OVER THE PHONE?
WE CAN ONLY ACCEPT ORDERS PLACED THROUGH THE WEBSITE. IF YOU’RE HAVING TROUBLE ACCESSING THE SITE FOR ANY REASON, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE AND WE’LL DO OUR BEST TO HELP.
CAN I GET A DIFFERENT SIZE OR COLOR THAN WHAT IS OFFERED THROUGH THE STORE?
NO. IF A SIZE, COLOR, OR OTHER VARIANT DOESN’T APPEAR ONLINE, IT IS NOT CURRENTLY AVAILABLE.
WHAT HAPPENS IF YOU RUN OUT OF STOCK OF AN ITEM I’VE ALREADY ORDERED?
IN RARE CASES WHEN AN ITEM RUNS OUT OF STOCK AFTER YOUR ORDER IS PLACED, WE’LL CONTACT YOU ASAP TO EXCHANGE THE AFFECTED ITEM FOR ANOTHER OF EQUAL VALUE. WE MAKE EVERY EFFORT TO ENSURE INVENTORY IS ACCURATE TO AVOID THIS HAPPENING. NOTE THAT IF WE DON’T GET A RESPONSE FROM YOU WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN FULL.
IF I PURCHASED A BUNDLE AM I ABLE TO REMOVE AN ITEM OR ITEMS FROM IT FOR A REFUND?
NO. IF YOU ORDER A BUNDLE AND LATER DECIDE THAT YOU DO NOT WANT EVERYTHING INCLUDED IN IT, YOU MUST CANCEL THE FULL ORDER FOR THE BUNDLE AND PURCHASE THE ITEMS YOU DO WANT INDIVIDUALLY.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE, ONCE IT SHIPS?
ORDERS CAN TAKE 4-6 WEEKS FROM ORDER DATE TO DELIVERY. SOME DELAYS MAY OCCUR DEPENDING ON THE CURRENT VOLUME OF ORDERS ARE IN PRODUCTION FOR SHIPMENT AND SEASONAL POSTAL SERVICE VOLUME.
WE THANK YOU FOR YOUR PATIENCE AS WE DO OUR BEST TO GET YOUR ORDER DELIVERED TO YOU AS SOON AS POSSIBLE.
IF IT'S BEEN MORE THAN 6 WEEKS PLEASE EMAIL: SHOP@ANDREWCASSARAMUSIC.COM
INFORMATION ABOUT INTERNATIONAL ORDERS OUTSIDE THE USA:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. Depending on the country that you are ordering from, these fees will vary and will be collected upon delivery from the carriers for certain packages. These charges are initiated by the custom's office of the country of import and are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
**Some delays may occur depending on the season and postal service volume . We thank you for your patience as we do our best to get your order delivered to you as soon as possible.